Maintenance Contracts (SLA)
In short
A maintenance contract (SLA) aims to reduce production downtime through periodic inspection, backups and spare parts planning for drives and automation systems, instead of waiting for failures. Sites under contract are handled with priority by the technical support line.
Scope of service
- Periodic site visits: drive fans, cooling, connections, fault logs
- Backups of drive parameters and PLC/CODESYS software
- Critical spare parts list and stock recommendation
- Priority phone and remote support
- Annual condition report and improvement recommendations
How we work
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1
Inventory
Drives, motors and control systems on site are listed.
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2
Risk assessment
Critical machines and spare part needs are identified.
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3
Agreement
Visit frequency and support scope are defined.
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4
Execution
Planned visits are carried out and reported, with improvement recommendations.
Frequently asked questions
What is the response time?
Response and support times depend on the site location and contract scope, and are defined in writing in the contract.
Can systems you did not install be covered?
Yes; an inventory and condition check is carried out first and the scope is set accordingly.
Let's build a maintenance plan for your site
Share your critical machines and drive inventory; we will prepare a maintenance scope proposal.